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Patients and Visitors

Rights and Obligations of the patient

You, like any person who goes to the Metropolitan Hospital of Quito in search of attention to their health needs, has the right to:
  • Receive from all members of the Hospital, a treatment consistent with their dignity as a person, that is, cordial, warm and respectful of their being, their cultural identity, their beliefs, their customs and their values. The Hospital catalogs as a serious offense, any impolite act or contempt or any type of violence or coercion.
  • Know, understand and exercise, with full freedom in terms of their will with regard to their health, the rights that are stated in this statement. These rights may be exercised by him / herself or through a person who represents him / her and who, in his / her name, makes the decisions that he / she deems appropriate with regard to his / her health.
  • Provide truthfully and clearly all the information requested to supplement the data necessary to establish the diagnosis and to formulate the treatment that best suits your health situation.
  • Receive assistance with all available technical and human resources, adequate to alleviate their suffering, and not be subjected to treatments that involve unnecessary isolation of their family, work or social environment.
  • Know the name of the doctor responsible for coordinating your care, or the names and specialties of all the professionals who care for you.
  • Enjoy total privacy, both in relation to your private life and in relation to the care process. For this purpose, the clinical assessment, the physical examination, the discussion of his health problem, the execution of the treatment, are confidential acts that the professional who attends him must conduct discreetly. In addition, you have the right to have absolute reserve on all information relating to your private life, the diagnosis, the treatment that is established or the results of the tests or the interventions that are practiced. Therefore, you have the right to know the reason for the presence of any stranger, and to reject that presence if it seems so, and to authorize or not, in writing, that your clinical record be placed in the hands of people who are not directly involved in it. the attention
  • Receive truthful, clear, complete and timely information about your illness, the treatment you intend to perform and the results of this, as well as the evolution and prognosis of your health problem.
  • Receive all the information you consider necessary to accept or reject the application of any treatment or procedure that you intend to carry out. Except in emergencies, this information will include the description of the procedure or treatment, the significant risks from a clinical point of view, the alternatives that can be considered, including not intervening, the risks inherent in each alternative and the name of the persons who would carry out the treatment.
  • Actively participate in decisions concerning your care, to the extent permitted by law; this includes the right to refuse to be examined and to undergo medical practices, as well as to refuse treatment for which they have not given their consent.
  • Choose or change your doctor freely, and request the opinion or intervention of another doctor at any time.
  • Have timely and reasonable response to their requests, and to take into account and meet their expectations.
  • Leave the Hospital, under your responsibility, expressed in writing, even against the medical indication.
  • To know if the treatment proposed is part of a clinical investigation that is being carried out in the Hospital or is an experimental treatment, and to refuse to be part of it or of it.
  • In addition, you have the right to know if the care provided is part of a health teaching process, and to refuse to take part in it.
  • In case of terminal illness, if you or your representative so request, in due form, no extraordinary procedures are carried out to prolong your life, and in any case receive all the attention available to alleviate your suffering.
  • Receive religious, moral or spiritual assistance while the attention lasts, or reject it.
  • Demand agility and simplicity in the administrative procedures that require their attention, and to examine and receive explanations of the case regarding the collection account presented by the Hospital for the services rendered to it or for the fees of the professionals who attended it, independently of the source of payment.
  • Exercise these rights without any discrimination for reasons of race, gender, sexual orientation, cultural, economic, educational, social, political, religious, or associated with the decisions taken before the attention given, or related to the source or the form of payment of the value of the services provided.

Since our purpose is to serve you in the best way and with the highest levels of quality, we would appreciate receiving these cordial suggestions.
  • Provide truthfully and clearly all the information requested to supplement the data necessary to establish the diagnosis and to formulate the treatment that best suits your health situation.
  • Comply with the instructions provided by the attending physician or nursing staff or other disciplines and avoid facts that bother other hospitalized patients.
  • Comply with the indications regarding the administration of medications, the limitations of your physical activity, the intake of food, etc.
  • Maintain respect and consideration towards Hospital staff and towards other patients and respecting Hospital policies.
  • Ask your relatives to welcome requests regarding visiting hours (desirably from 11:30 a.m. to 7:45 p.m.) or the number of people who can accompany you in the room (preferably no more than two people), is restricted the entrance of visits with children under 12 years.
  • Sign, directly or through your representative, the authorizations and consents that are requested to apply a treatment or perform a test or an intervention (in case you do not do so, we will understand that you have exercised your right to refuse and we will proceed not to carry out the treatment, the test or the proposed intervention), and sign the release of responsibility document, through which he expresses his wish to leave the Hospital.
  • Communicate any concern, requirement, inconvenience, fault or problem that relates to the care provided or is being provided, to the Chief Nurse of the Service (by recipient to extension 2700 or to # 2560 General Supervision).