Patients
Doctors
Patients and Visitors
Rights and Obligations of the patient
You, like everyone who comes to the Metropolitan Hospital of Quito seeking attention to your health needs, have the right to:
- Receive from all members of the Hospital treatment in accordance with their dignity as a person, that is, cordial, warm and respectful of their being, their cultural identity, their beliefs, their customs and their values. The Hospital classifies as serious misconduct any discourteous act or contempt or any type of violence or coercion.
- Know, understand and exercise, with complete freedom in terms of your will regarding your health, the rights set forth in this declaration. You can exercise these rights yourself or through a person who represents you and who, on your behalf, makes the decisions you consider appropriate regarding your health.
- Provide truthfully and clearly all the information requested to complement the data necessary to establish the diagnosis and to formulate the treatment that best suits your health situation.
- Receive assistance with all the technical and human resources available, appropriate to alleviate their suffering, and not be subjected to treatments that imply unnecessary isolation from their family, work or social environment.
- Know the name of the doctor responsible for coordinating your care, or the names and specialties of all the professionals who care for you.
- Enjoy complete privacy, both in relation to your private life and in relation to the care process. For this purpose, the clinical assessment, the physical examination, the discussion of your health problem, the execution of the treatment, are confidential acts that the professional who cares for you must conduct discreetly. Furthermore, you have the right to absolute confidentiality regarding all information relating to your private life, the diagnosis, the treatment established or the results of the tests or interventions performed. Therefore, you have the right to know the reason for the presence of any strange person, and to reject that presence if you so wish, and to authorize or not, in writing, that your clinical record be placed in the hands of people who are not directly involved in it. the attention.
- Receive truthful, clear, complete and timely information about your illness, the treatment you plan to perform and its results, as well as the evolution and prognosis of your health problem.
- Receive all the information you consider necessary to accept or reject the application of any treatment or procedure that is proposed to be carried out. Except in emergencies, this information will include a description of the procedure or treatment, the clinically significant risks, the alternatives that may be considered, including the option of not intervening, the risks inherent in each alternative, and the names of the persons who would carry out the treatment.
- Actively participate in decisions concerning your care, to the extent permitted by law; This includes the right to refuse to be examined and undergo medical practices, as well as to refuse treatment for which you have not given your consent.
- Freely choose or change your doctor, and request the opinion or intervention of another doctor at any time.
- Have a timely and reasonable response to your requests, and that your expectations are taken into account and met.
- Leave the Hospital, under your responsibility, expressed in writing, even against medical advice.
- Know if the treatment proposed is part of a clinical investigation being carried out at the Hospital or is an experimental treatment, and to refuse to be part of it.
- Furthermore, you have the right to know if the care provided to you is part of a health education process, and to refuse to take part in it.
- In the event of a terminal illness, if you or your representative so request, in due form, no extraordinary procedures will be carried out to prolong your life, and you will receive, in any case, all the care available to alleviate your suffering.
- Receive religious, moral or spiritual assistance for the duration of the care, or refuse it.
- Demand agility and simplicity in the administrative procedures that require your attention, and examine and receive explanations of the case regarding the collection account presented by the Hospital for the services it provided or for the fees of the professionals who treated you, independently. of the payment source.
- Exercise these rights without any discrimination for reasons of race, gender, sexual orientation, cultural, economic, educational, social, political, religious, or associated with the decisions made regarding the care provided, or related to the source or with the form of payment for the value of the services provided.
Since our purpose is to serve you in the best way and with the highest levels of quality, we would appreciate your welcoming these cordial suggestions.
- Provide truthfully and clearly all the information requested to complement the data necessary to establish the diagnosis and to formulate the treatment that best suits your health situation.
- Comply with the instructions provided by the treating physician or nursing staff or other disciplines and avoid events that disturb other hospitalized patients.
- Comply with the instructions regarding the administration of medications, limitations on physical activity, food intake, etc.
- Maintain respect and consideration for Hospital staff and other patients and respect Hospital policies.
- Asking your family members to favorably accommodate requests regarding visiting hours (desirably from 11:30 a.m. to 7:45 p.m.) or the number of people who can simultaneously accompany you in the room (preferably no more than two people), is restricted the entry of visitors with children under 12 years of age.
- Sign, directly or through your representative, the authorizations and consents requested to apply a treatment or perform a test or intervention (if you do not do so, we will understand that you have exercised your right to refuse and we will proceed to not carry out the proposed treatment, test or intervention), and sign the liability release document, through which you express your willingness to leave the Hospital.
- Communicate any concern, requirement, annoyance, lack or problem that is related to the care that was provided or is being provided, to the Head Nurse of the Service (by recipient to extension 2700 or # 2560 General Supervision).